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upgrading deals

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Anonymous
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on ‎23-09-2017 18:33

on ‎23-09-2017 18:33

Was promised best upgrade deals as an existing O2 customer but the deals available are exactly the same in store for everyone else as they are via my O2. Not great.
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Cleoriff
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on ‎23-09-2017 18:43

on ‎23-09-2017 18:43

@AnonymousO2 operate a fair deal for all policy. Unless you have anything in writing or via email...then you won't get a deal as such...

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Anonymous
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on ‎23-09-2017 18:37

on ‎23-09-2017 18:37

This was on HTC U11 device. Least they could to reward loyalty is give existing customers a couple of extra gig of data per month.
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MI5
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on ‎23-09-2017 18:41

on ‎23-09-2017 18:41

There is no loyalty, everyone is offered the same basic deals.
If an existing customers calls the re-contracts team on 202 though they can usually offer a few quid a month discount.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎23-09-2017 18:43

on ‎23-09-2017 18:43

@AnonymousO2 operate a fair deal for all policy. Unless you have anything in writing or via email...then you won't get a deal as such...

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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on ‎23-09-2017 18:47

on ‎23-09-2017 18:47

Cheers MI5
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Anonymous
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on ‎23-09-2017 18:47

on ‎23-09-2017 18:47

Cheers Cleoriff
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MI5
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on ‎23-09-2017 19:20

on ‎23-09-2017 19:20

No probs ash, let us know if you get anything offered slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎23-09-2017 19:35

on ‎23-09-2017 19:35

@Anonymous  Best of luck.....and welcome to the forum...Welcome

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