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zimbotrade
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i have broken my phone and i need to upgrade as i need my phone for university and work any chance ican upgrade without paying the balance

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Cleoriff
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@zimbotrade 

You need to pay the balance before you upgrade.

Guide: How does O2 Refresh work? 

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to advise you on next steps.

Veritas Numquam Perit

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Cleoriff
Level 94: Supreme
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@zimbotrade 

You need to pay the balance before you upgrade.

Guide: How does O2 Refresh work? 

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to advise you on next steps.

Veritas Numquam Perit

Girl in a jacket
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pgn
Level 64: Magistrate
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If your cost to upgrade is too great, @zimbotrade, you could also purchase a second-hand phone that will do until your upgrade is due, but upgrading again to get a new phone, if you are less than half way through your contract could be prohibitively expensive.

As @Cleoriff notes above, reach out to O2, see if they can offer you a part-used or refurbished phone - but you may find a high-street retailer, CEX, offers better value. Don't forget to check that your SIM will fit properly in any replacement phone you are considering, and make sure the replacement is not locked to a different carrier than O2.

Good luck!

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