cancel
Showing results for 
Search instead for 
Did you mean: 

upgrade

JMM27
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

hi i looked up my account there but im not due upgrade to dec 2023 but this mobile is playing up, can i upgrade early and pay the amount left throughout the new contract ? Regards Julie

Message 1 of 3
144 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@JMM27 

You can upgrade early only by paying off what you owe on the device plan in full first. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
135 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@JMM27 

You can upgrade early only by paying off what you owe on the device plan in full first. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
136 Views

pgn
Level 64: Magistrate
  • 24635 Posts
  • 177 Topics
  • 731 Solutions
Registered:

If you are on Refresh, with both Device and Airtime plans, you can only upgrade early by paying the remaining Device plan balance as a lump-sum upfront as shown in your MyO2, @JMM27 - you might, come September '23, be offered an "Early upgrade on us" where O2 eat your last three months Device plan cost - but I would not hold your breath unless you are on a flagship phone and high data and calls tariff.

Your device should still be covered under 2-year manufacturer warranty, have you reached out to them for an assessment for repair?

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 3 of 3
134 Views