on 11-05-2020 15:40
im coming to the end of my contract and ive decided i dont want to upgrade to a new device at the moment. will i need to contact o2 to swap it to a pay as you go? what normally happens at the end of a contract?.
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on 11-05-2020 15:48
Your contract carries on as a 30 day contract until you cancel
To change to payandgo you have to callthem
Guide: Cancelling Your Contract
If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
on 11-05-2020 15:48
Your contract carries on as a 30 day contract until you cancel
To change to payandgo you have to callthem
Guide: Cancelling Your Contract
If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
on 11-05-2020 15:58
on 11-05-2020 15:58
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here