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zzhawker
Level 1: Joiner
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iv'e been called once about upgrade ,now text messages can't get through if i phone been waiting 20mins ,every time hassle :mansad:

7 REPLIES 7

jonsie
Level 94: Supreme
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Sorry but you will need to persevere with customer service. Have you checked your postcode for network problems here: http://status.o2.co.uk

 

MI5
Level 94: Supreme
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Network issues help thread here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous
Not applicable

Sounds like a call wait time not a network issue 

Martin-O2
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Hi @zzhawker did you manage to find out what was causing your text messages to come through so slowly? 

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zzhawker
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Hi there not really,love the network but every time it comes to upgrade problems they don't listen !!!:smileysad:

mavericke
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@zzhawker

 

I do have a suggestion... Next time if you come across such problem again, ask them to wait for you to finish before replying you. After all, you are a customer, isn't it? Isn't it a customer is alright right? slight_smile 

zzhawker
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Yeah iv'e tried that wink last time i upgraded on the Friday asked them to not ring or text again Saturday morning had both Crazy