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You need to pay the balance before you upgrade.
Guide: How does O2 Refresh work?
Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to advise you on next steps.
- 131797 Posts
- 840 Topics
- 7619 Solutions
You need to pay the balance before you upgrade.
Guide: How does O2 Refresh work?
Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to advise you on next steps.
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If your cost to upgrade is too great, @zimbotrade, you could also purchase a second-hand phone that will do until your upgrade is due, but upgrading again to get a new phone, if you are less than half way through your contract could be prohibitively expensive.
As @Cleoriff notes above, reach out to O2, see if they can offer you a part-used or refurbished phone - but you may find a high-street retailer, CEX, offers better value. Don't forget to check that your SIM will fit properly in any replacement phone you are considering, and make sure the replacement is not locked to a different carrier than O2.
Good luck!
