Re: upgrade

melanie3 · ‎19-05-2020

After spending a lot of time on the phone today upgrading sons phone I still have not recieved the email regarding terms and conditions and credit agreement. So do I have to phone again tomorrow or can I request by email for it

MI5 · ‎19-05-2020

@melanie3

Check your spam.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎19-05-2020

Hi @melanie3

If you upgraded over the phone, the advisor would have spoken to you about the terms and conditions.

Check in My O2 to see if the upgrade has gone through

All numbers are in this guide, if you want to call to check.

Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

melanie3 · ‎19-05-2020

I have not there

melanie3 · ‎19-05-2020

done that already the email is to sign the new credit agreement

MI5 · ‎19-05-2020

Might just be delayed coming through but you should still receive a copy of the credit agreement and T&C's.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎21-05-2020

Hey @melanie3 has your new credit agreement arrived yet?

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