upgrade

[anaya]

im coming to the end of my contract and ive decided i dont want to upgrade to a new device at the moment. will i need to contact o2 to swap it to a pay as you go? what normally happens at the end of a contract?. 

[jonsie · Accepted solution]

Your contract carries on as a 30 day contract until you cancel

To change to payandgo you have to callthem

Guide: Cancelling Your Contract 

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[gmarkj]

Depending on where you got the contract from @anaya, it might be worth moving to a 30 day sim only deal.
I did that so that my monthly bill was reduced while I decided what to do long term (get a new phone or just longer sim only deal. Still not decided!!)