upgrade

[IsaacTurner123]

Hi i am hoping someone can point me in the best possible direction.

my phone contract is up and i can upgrade my phone today if i wanted to do so, however i have been paying £15 insurance on this phone per month which allows me to get the same phone if my current device is lost or stolen or damaged. My current device has a smashed screen therefore i should be entitled to walk into O2 and get a new one for a small price im guessing. So, should i get a new phone through my insurance, then upgrade to another phone, and sell the previous phone as a brand new iphone 7 rather than one that has a smashed screen?

any possible help would be grately appreciated.

[MI5 · Accepted solution]

You'll have to pay the excess on your insurance policy but yes, you can do that if you wish and sell on your repaired phone before upgrading.

[jonsie]

The phone will have to be sent away to O2 Insure. Preferably call customer service before walking instore.

[Bambino]

@IsaacTurner123 Be aware that considering the age of the phone, your insurance will not provide you with a brand new one. It will either be repaired, or if the smashed screen can't be repaired, you will be given a refurb.

[Anonymous]

It won’t be a brand new phone & unlikely a refurb. Likelihood is they’ll just replace the screen