on 01-12-2016 10:07
on 01-12-2016 10:07
I am considering an upgrade, o2 deals are really poor in comparison with other providers, wanted to do live chat with o2 but website is really poor and chat not available, been with o2 years and they dont seem to be bothered wether i stay or not.
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on 01-12-2016 10:15
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 01-12-2016 10:15
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 01-12-2016 10:17
Hi @Anonymous There are problems with wait times but it is worth persevering. Dont use live chat though you need to speak to someone and ask to be put through to retentions. You may get a reduction in tariff... though there is no guarantee http://www.o2.co.uk/contactus
Veritas Numquam Perit
on 01-12-2016 10:19
on 01-12-2016 10:19
on 01-12-2016 10:32
on 01-12-2016 10:32
@Anonymous If you think you can get a better deal elsewhere, and O2 won't play ball, then you should think about switching, but rather than just thinking about what you'll be paying, you need to consider coverage as well. If you've been with O2 for many years, you're obviously happy with the way your phone works in the places you frequent most. If you're thinking of switching providers, you need to make sure you'll be getting at least as good of a signal from a different network as you get from O2. The only way to be sure of that is to try a Pay & Go sim from the network you're thinking of switching to. On site coverage checkers are not reliable, and will only give you a general idea of what your signal will be. Getting a better deal isn't worth much if you find you can't use your phone the way you've been used to using it. I'm not in any way trying to sway you to stay with O2. It's just something for you to think about.
on 01-12-2016 12:59
on 01-12-2016 12:59
Be thankful live chat were unavailable. As said, go instore or try calling if you think you can get a discount.