upgrade not arrived

[Anonymous]

we are upset with 02 as we settled our account and upgraded,  expecting phones to arrive in a few days , but had a text to say they out of stock contacted 02 they couldn't give a definite delivery date any one else had this problem .

[Cleoriff · Accepted solution]

Hi @Anonymous Sadly this happens frequently. If you wish to make a complaint follow this link. It's because O2 don't have a live ordering system and sometimes demand exceeds supply

http://www.o2.co.uk/how-to-complain

[jonsie]

Many people have the exact same problem. Presumably any money has already been taken. I would be cancelling and going in store. 

[Anonymous]

Always go Instore for upgrades as that is the best chance of walking away with your chosen phone the same day compared to the non existent stock system online

[MI5]

Yes, common problem.