upgrade cancellation questions regarding refund

[Anonymous]

Hello all,

I have cancelled an upgrade on the iphone 6 due to waiting times. I paid £129.99 upfront.

Anyway, yesterday the person on Live Chat told me to contact LC after 24 hours to initiate a refund.

I phoned customer services today who said that the refund is automatic and should reach my account in 5-10 working days. She said she didnt know why the person on LC told me to contact him again.

So just asking, does the refund actually take place automatically or do i need to chase o2 for the refund.

Many thanks

[Anonymous · Accepted solution]

No it will auto go back into the account you used to pay originally.

[MI5]

It should be automatic but it can take up to 14 days - Chase them up if nothing after 2 weeks.....

[jonsie]

As long as it was an upfont fee and not and not a early upgrade fee then it will automatically be returne to your originating account. Someone posted yesterday that it was 5 days for him to have it refunded.

[Anonymous]

The official time scale is 7-10 working days and it will go back to the card u used to pay. It is not exactly automatic so if you don't receive then  just let CS know, but no reason for that to happen.