upgrade and order

[Abbymcguire2]

hiya i am due an upgrade and done and order online for an iphone 13 pro max in silver but it has went through as a iphone 13 pro in sierra blue and it's not the phone i wanted so i'm looking for yous to cancel my order so i can re order the iphone 13 pro max in silver 

[Cleoriff · Accepted solution]

@Abbymcguire2 

We can't access your account on this community forum.

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call