Solved: upfront payment taken

Anonymous · ‎25-10-2016

will i get my upfront payment bk as ive not got further info to proceed and my payment is pending

MI5 · ‎26-10-2016

O2 won't have taken the money.
It will just be reserved.
If you don't complete the order the funds will be available to you again in 2 or 3 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎25-10-2016

Hi @Anonymous I understand O2 taken an upfront payment for a phone you have ordered but you have had no confirmation you have been accepted?

You need to check in My O2 ...look in recent orders and see if there is anything there http://www.o2.co.uk/myo2

If nothing showing then you need to contact customer services and check the status of your order http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎26-10-2016

O2 won't have taken the money.
It will just be reserved.
If you don't complete the order the funds will be available to you again in 2 or 3 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Alicia · ‎27-03-2020

Same thing has happened to me taken my upfront payment and I’ve had no email ect

O2

upfront payment taken

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Moving numbers from o2 to o2

How do I renew my present contract ?