Solved: unwanted tarif

Anonymous · ‎27-03-2017

i toped up £15 to unlock my phone to use on other network then you instatly took £10 for a tarif i wont use

i find this bad i have no intenstons staying with 02 so dont need a tarif now i have to top up another £10 so i can unlock my phone so thanks very much for your help will not recomend anyone to use 02

MI5 · ‎27-03-2017

If you call customer services and explain they will switch you to the classic PAYG tariff and refund you.
No need to get in a flap about it.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-03-2017

If you call customer services and explain they will switch you to the classic PAYG tariff and refund you.
No need to get in a flap about it.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-03-2017

You have a big bundle sim which takes the credit to let you have allowances. Follow the above advice to get it rectified

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