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unwanted premium rate texts

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Anonymous
Not applicable

on ‎19-02-2016 22:27

on ‎19-02-2016 22:27

have just started receiving texts from 78123 have not opened them as have read you will be charged £3 a week . spoke to someone on livechat yesterday who informed me they had blocked them but received another today . i have not subscribed to this how can i stop this , have also read if i send STOP to number concerned i will still be charged . surely this is not legal.

 

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Curr946
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on ‎19-02-2016 23:08

on ‎19-02-2016 23:08

These companies need to be held to account for this type of theft
Current Phone: Sony Xperia XZ Premium
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MI5
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on ‎19-02-2016 23:17

on ‎19-02-2016 23:17

@Cleoriff wrote:

I know they did and I was confirming it...Smiley Indifferent

Smiley Frustrated

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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‎20-02-2016 07:14 - edited ‎20-02-2016 07:20

‎20-02-2016 07:14 - edited ‎20-02-2016 07:20

@Curr946 wrote:
These companies need to be held to account for this type of theft

They are if reported to phonepayplus in line with the rules here http://www.phonepayplus.org.uk/news-and-events/news/2015/july/update-on-the-investigations-and-sanct...

 

recent cases http://www.phonepayplus.org.uk/for-business/tribunal-adjudications/latest-tribunal-adjudications

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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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gindygoo
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on ‎20-02-2016 11:03

on ‎20-02-2016 11:03

Interesting read on the recent cases, fines ranging from £35,000 to £250,000. Which begs the question are these companies earning so much they can factor in these fines as a "business expense"? I'd wager they are and do!
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