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unlocking my phone

martin54
Level 1: Joiner
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Registered:

I had reported my phone as missing yesterday morning and the phone appears to have been blocked.I have tried to use the PUK code given to me by a robot! but it is not working.Can anyone advise please.

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jonsie
Level 94: Supreme
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Registered:

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

View solution in original post

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Bambino
Level 71: Golden Child
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Registered:

@martin54 If you've found your phone, both your phone and your account need to be unblocked by customer service. They may have to send you a new sim card.

Follow the advice above from @jonsie.

I DO NOT WORK FOR O2



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