unlocking my phone

[Anonymous]

i want to unlock my iphone 5 o2 have said they cant according to the mail on sunday they can how do i do it

[viridis]

What was the reason o2 gave as to why they could not unlock it?

[Anonymous]

they havent given one they said they would email me but havent

[Bambino]

Have you had the phone for a while or have you recently bought it?

[viridis]

http://www.o2.co.uk/help/phones-and-devices/unlocking-your-iphone-and-using-it-on-another-network#qs

Read here and fill out the form linked from that page.
Make sure the iPhone is linked to an active o2 connection.

[MI5 · Accepted solution]

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@viridis wrote:
http://www.o2.co.uk/help/phones-and-devices/unlocking-your-iphone-and-using-it-on-another-network#qs

Read here and fill out the form linked from that page.
Make sure the iPhone is linked to an active o2 connection.

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It is as simple as following the above advice but you must be using the phone on the O2 network with an O2 sim card in it (not Tesco or giffgaff).....