unlock

[Anonymous]

Hello I applied to unlock my iphone and I got this message 
The IMEI - ************ has not been used on our network, so it will
not be possible to unlatch it.
and now if I try again is saying that I have already applied for This device

[Anonymous]

Can anyone help me please?

[MI5 · Accepted solution]

You'll need to speak to customer service http://www.o2.co.uk/contactus

[Cleoriff]

Out of interest @Anonymous where did you buy the phone from?

As @MI5 has said unless device directly purchased from O2 there are problems with unlocking so calling CS is one option...Or get it unlocked in a local repair shop or store

[MI5]

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@Cleoriff wrote:

Out of interest @Anonymous where did you buy the phone from?

As @MI5 has said unless device directly purchased from O2 there are problems with unlocking so calling CS is one option...Or get it unlocked in a local repair shop or store

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iPhones don't apply to that rule.

This failed because the correct process wasn't followed to register the phone on network and has now got stuck.

[Cleoriff]

Thanks for that Rich. Didn't realise iphones were so special 

[MI5]

You should know by now

[Marjo]

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@Anonymous wrote:

Hello I applied to unlock my iphone and I got this message 
The IMEI - ************ has not been used on our network, so it will
not be possible to unlatch it.
and now if I try again is saying that I have already applied for This device

---

Hey @Anonymous Any luck from speaking to customer services, were you able to unlock your phone in the end?