unlock phone

[Anonymous]

I am out of contract and have now moved my account to vodafone but can't use sim as phone needs unlocking. but no longer have an 02 account. how do I unlock my phone? thanks.

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[MI5 · Accepted solution]

Hi, you need to fill out the form as described in the help link here https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[jonsie]

Use the unlock form first if it will recognise your mobile  number

Then try customer service. Otherwise you need a CLASSIC payandgo sim and top up £20,make a few calls and make sure you leave £15 to pay for the unlock.

It's a shame you didn't come here before your contract ended. It would have been free via the link in My O2. . 

[MercedesS]

Hello @Anonymous, welcome to the O2 community!

Please follow their advice and let us know if there's something else we can do for you! 

Happy New Year! We hope to see you around 

[ladygunner]

I have been with o2 for a lot of years,recently I asked for an old contract phone to be unlocked,I was given a pin to enter which did not work,customer help (chat) told me I would be contacted by support with a solution for this.However I received an email telling me there is nothing o2 can do and I should contact manufacturer to get problem solved.I am now left with a perfectly good phone which can only be used on o2 so no use to me as I have an upgrade and no use to any family member who are on different networks.not good service to loyal customers at all

[MI5]

Have you tried using the phone on o2 again to re-register the phone on the network?
If you do this, you should then be able to unlock through your MyO2.

[jonsie]

Did you put another network sim in the phone then used the code. Depending on the phone and the number of attempts, it could now be hard-locked to O2.