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Level 1: Joiner
Posts: 1
Registered: ‎29-08-2018
Accepted Solution

unlock phone

i have a an i-phone 5s that was on pay monthly contract which ended 1.5 yrs ago. I wish to use the phone with a sim from another network. How do I unlock the phone. O2 have said they would e-mail me instruction on how to do this yet I am still waiting

Posts: 100,584
Topics: 767
Registered: ‎14-01-2013

Re: unlock phone

Posts: 116,691
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: unlock phone

There is a backlog at the moment which seems to be slowing the process.
If nothing happens in the next day or so I'll tag @EmilieT to assist.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: unlock phone

Welcome to the Community, @kevin123!


The link @Cleoriff shared should contain all the information you need to request for your phone to be unlocked, but in case you still have some issues afterwards please do let us know and we'll see how we can help further slight smile


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