unknown charges

[mary12]

Hi I was charged 33p for sending 2 text messages from an unknown number. how do i contact 02 to check this out. thanks 

[MI5 · Accepted solution]

@mary12 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[mary12]

thank you 

[mary12]

thank you

[MI5]

You're welcome

[mary12]

Thank you very much for your advice