unblocking my account

[Quin]

how do I contact 02 about unblocking my account after replacing a stolen phone, since I don't have another phone to call from, besides the replacement that has no service

[Cleoriff · Accepted solution]

@Quin 

If you have no access to a phone then use Skype to call 0800 032 1402

OR

 Use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Quin]

I don't have a working microphone on my laptop

[Quin]

and the replies from the facebook page are incredibly slow 

[Bambino]

@Quin If the replacement phone has WiFi capabilities you can download and use Skype to call:

Guide: A Guide to Skype