cancel
Showing results for 
Search instead for 
Did you mean: 

unauthorise charges from numbers i know nothing about

Anonymous
Not applicable

ive had a number of charges from unauthorised people which i know nothing about. i want these blocked how can i go about it and can i get a refund on this 'fraudlent text message'?. thanks kevin

Message 1 of 5
1,099 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143419 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
See help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
1,098 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143419 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
See help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
1,099 Views

Anonymous
Not applicable
I have noticed messeges which I am getting and know nothing of and my bill is extremely high these are premium numbers
Message 3 of 5
1,085 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

PhonepayPlus is probably your best option if these texts were not ordered by you and can often get the cost refunded.

http://www.phonepayplus.org.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 5
1,084 Views

MI5
Level 94: Supreme
  • 143419 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Anonymous wrote:
I have noticed messeges which I am getting and know nothing of and my bill is extremely high these are premium numbers

Read the same help thread I linked to above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
1,080 Views