unable to view bills before 2024

nick110 · ‎09-10-2024

unable to view bills before January 2024

MI5 · ‎09-10-2024

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎09-10-2024

You are not alone - after being moved to O2's backend 360 system in October 2023, I cannot access any historical bills prior to Nov-23. Nor can I access my current Contract wording or any details of orders prior to then, and I have had a few handsets and contracts over the years. It's a poor show all-round, @nick110 - and ring up and ask for a copy of a missing bill, or a proof of purchase for whatever reason, is like asking them to scale Everest...

Good luck!

Links to O2 Social Media Team here

MI5 · ‎09-10-2024

Same for us all.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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unable to view bills before 2024

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