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unable to view bill

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Anonymous
Not applicable

on ‎11-06-2014 16:40

on ‎11-06-2014 16:40

I've had my phone for 4 months now and have never been able to view my bill. I can get to my account page but it says I have no valid products registered with this account. I have tried to get it sorted twice but it has never been resolved. Have just been on the phone chatted to someone who put me on hold then the phone went dead. This happened before whilst having a live chat with an assistant. Am I just a hot potato and they're hoping I'll go away?

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Anonymous
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‎11-06-2014 16:56 - edited ‎11-06-2014 16:59

‎11-06-2014 16:56 - edited ‎11-06-2014 16:59

Hi

Ring O2 on 202 again as a pay monthly customer and they will help to sort out your account.

Or http://www.o2.co.uk/how-to-complain/complain

Also our community manager Toby May be able to help.

Pm him here http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444

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Anonymous
Not applicable

‎11-06-2014 16:56 - edited ‎11-06-2014 16:59

‎11-06-2014 16:56 - edited ‎11-06-2014 16:59

Hi

Ring O2 on 202 again as a pay monthly customer and they will help to sort out your account.

Or http://www.o2.co.uk/how-to-complain/complain

Also our community manager Toby May be able to help.

Pm him here http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎11-06-2014 17:31

on ‎11-06-2014 17:31

Are you sure you are using the correct login details.
New accounts get a new login emailed to them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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