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Anonymous
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unable to use phone following new sim card

I received a new sim card last week. I have found that I cannot use my phone for anything other than emergency calls.

Posts: 102,024
Topics: 770
Registered: ‎14-01-2013

Re: unable to use phone following new sim card

Hi @Anonymous You need to activate the sim...Follow the advice in this link.

http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Plenty of different scenarios and one of them should work for you.

If this is a new replacement sim (due to you losing the original) then Customer services will need to activate it

Best of luck Smiley Wink

*The Game Is On*

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Posts: 117,727
Topics: 577
Solutions: 16,563
Registered: ‎04-04-2012

Re: unable to use phone following new sim card

With the limited info available to us to advise you might be best to call CS http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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