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unable to use phone following new sim card

Anonymous
Not applicable

I received a new sim card last week. I have found that I cannot use my phone for anything other than emergency calls.

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Cleoriff
Level 94: Supreme
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Hi @Anonymous You need to activate the sim...Follow the advice in this link.

http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Plenty of different scenarios and one of them should work for you.

If this is a new replacement sim (due to you losing the original) then Customer services will need to activate it

Best of luck wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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Cleoriff
Level 94: Supreme
  • 103664 Posts
  • 780 Topics
  • 4833 Solutions
Registered:

Hi @Anonymous You need to activate the sim...Follow the advice in this link.

http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Plenty of different scenarios and one of them should work for you.

If this is a new replacement sim (due to you losing the original) then Customer services will need to activate it

Best of luck wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

View solution in original post

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MI5
Level 94: Supreme
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With the limited info available to us to advise you might be best to call CS http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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