unable to make / receive calls

[Djmuk]

Since sometime this pm I have been unable to make calls, initially I could receive calls but this has also now stopped.  Dialling out the phone just shows 'dialling' and never connects. Diallling in goes to voicemail after a delay - but I do sometimes get a 'missed call' text.

Texts are intermittent - can send but not receive, then receive but not send then neither...

Data seems to be working.

Restarted phone, powerd phone off & restarted, tried airplane mode.

Network issue?

YO61 area..

David

[MI5]

@Djmuk 

Check here O2 Service Status 

Also double check your bill is paid http://www.o2.co.uk/myo2

[Djmuk]

Checked service / network status - first thing I did...

Bill is paid by DD and is OK.

[MI5]

@Djmuk 

Faults may not show immediately so keep checking.

Try rebooting the phone, removing and wiping the sim.

You can also try a new sim - pop into your local O2 store ot call customer service Guide: Coronavirus Community Help and Support 

[Djmuk]

Ok so if I set phone to 2g I can make calls, 3g reports not registered on network and 4g just hangs on dialing... looks like network.issue to me but how the **** do we report this to them ?

[MI5]

@Djmuk 

https://www.o2.co.uk/apps/my-network