unable to communicate with o2

[Anonymous]

i am just about tearing my hair out (whats left ) with frustration.

i have spent 4 hours tring to get a simple answer about my account and first tried phoning ( 4 times ) and each time the response was"i cannot hear you and then was cut off

i then tried live chat and although i have an ordinary account was told after 10 mins that i had a business account even though i am a 71 yr old retired person and was abruptly transfered to the business chat section who after asking me about my bank account and further questions  ( 20 mins )told me i had a ordinary account and transferred me back to the chat line for ordinary accounts who then after 10 mins of questions said i had a business account  abruptly transfered me back to the business chat line.

i then was cut off completely so i tried phoning again 15 mins waiting each time and every time i was told they could not hear me even though my phone is working fine, after 3 attempts i gave up.

i was not abusive or impolite and i cannot understand how a business can treat a long term customer in this way.

roll on december when i can terminate my contract

[MI5]

Is it anything we can help with?

[Cleoriff]

Not a good experience @Anonymous. Problem is it's a very busy month for customer services (though it's the same every September)....but they never learn ..or employ extra staff

[evantkh]

Why is it like that in September?

[MI5]

iPhone fever!

[Cleoriff]

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@evantkh wrote:
Why is it like that in September?

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Usually time for the new iPhone...the same as the old iPhone....

[evantkh]

@Cleoriff

How does it relate to O2? Anyone just unplug their SIM and put it into their new device they have bought.

[MI5]

It's buying them that is the problem..........

[Cleoriff]

The OP wondered why they couldn't communicate with O2. We were giving the reason for that...nothing else @evantkh