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unable to access my online account

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RowanCrescent
Level 1: Joiner
  • 1 Posts
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‎10-03-2023 10:35

‎10-03-2023 10:35

can't get access to my online account

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MI5
Level 94: Supreme
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‎10-03-2023 11:13

‎10-03-2023 11:13

@RowanCrescent 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150735 Posts
  • 645 Topics
  • 28725 Solutions
Registered:

‎10-03-2023 11:13

‎10-03-2023 11:13

@RowanCrescent 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
  • 8165 Posts
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Registered:

‎14-03-2023 10:44

‎14-03-2023 10:44

Hey @RowanCrescent we've seen a few other reports from customers with a similar issue so we are going to investigate whats going on. I'll send you a private message to grab some details. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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