two mobile numbers on bill

[RRowley5]

When I switched to O2 I was supplied with a sim with a mobile number associated with it but I brought my old number with me, so the O2 number no longer exists. However, it is still showing on my account. I can't find a way of getting rid of this other number. Please can someone help?

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call