
on 16-01-2015 09:16
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on 16-01-2015 09:16
Hi
I've just purchased a new Nokia Lumier phone with new sim card. I've tried to add credit twice and been told there's a problem and I can't get the credit onto the phone to start using it. Can anyone advise me please?
Judith
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on 16-01-2015 09:19
Help here http://www.o2.co.uk/topup
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on 16-01-2015 09:19
Help here http://www.o2.co.uk/topup
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-01-2015 09:20
yes, registered the card today
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on 16-01-2015 09:22
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on 16-01-2015 09:22
You can then call 4445 and speak to CS to ask them to check your account for you.
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16-01-2015 09:23 - edited 16-01-2015 09:25
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16-01-2015 09:23 - edited 16-01-2015 09:25
@Anonymous wrote:yes, registered the card today
Then you need to give the card time to get into the system I would imagine. if problems continue you would need to contact CS 4445 for payg...
Edit...didnt mean to repeat info @MI5 was typing as you posted...(again)
Veritas Numquam Perit
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on 16-01-2015 09:29
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on 16-01-2015 09:38
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on 16-01-2015 09:38
@Anonymous wrote:
When I was on payg I found it easier to go to a shop & buy a voucher, possibly this might be the solution for you
Each to their own Rob. :smileywink:.....I found it much easier to set up 2 cards to top up online.
When I was in Spain topping up this way was brilliant...and the only way that worked smoothly...
Veritas Numquam Perit
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on 16-01-2015 09:39
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on 16-01-2015 09:58
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on 16-01-2015 09:58
It's rare for a card to decline, possible reasons :
Card has been used to top up more than 2 mobile numbers.
Flat numbers not recognised.
O2 postal system not matching Royal Mail
Bank has different postcode or address details.
Maestro cards not accepted.
To be honest you need to speak to your bank and to customer service for the exact reason.
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on 16-01-2015 10:03
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on 16-01-2015 10:03

