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Level 1: Joiner
Posts: 2
Registered: ‎04-04-2020

trying to port my number to 02

Hi Guyz

Im trying to port my number from vodaphone to 02, i have filled in the online form supplied the pac code, but it keeps failing saying answers dont match, its aking for a password i use to speak to customer servcies, i havent set one, so it asks what my plan is, i filled that in but still failed, tried calling tried live chat, tried tweeting NOTHNG !!

i know these are difficult times, but a company thye size of 02, offering zero cusomer support is awful.

any ideas guyz

thanks

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Posts: 92,847
Topics: 751
Registered: ‎14-01-2013

Re: trying to port my number to 02

@bigal993 

Porting is taking ages currently so you just have to keep trying with CS

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

*The Game Is On*

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Level 68: Extraordinaire
Posts: 15,824
Registered: ‎31-03-2010

Re: trying to port my number to 02

@bigal993 Apart from anything else, O2 don't port numbers on the weekend. They never have.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 2
Registered: ‎04-04-2020

Re: trying to port my number to 02

thank you for your reply, i can understand it taking ages, but it keeps failng saying things are wrong, but not being able to speak to anyone i cant even begin the process, i wouldnt mind if it came back saying its in progress, ive been onto myo2, and even that says opps somethng went wrong try later , if the my o2 down ?

 

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Level 68: Extraordinaire
Posts: 15,824
Registered: ‎31-03-2010

Re: trying to port my number to 02

@bigal993 The only thing you can do is try to reach customer service, which is next to impossible at this time. Your only chance is to try at 8 am.

I DO NOT WORK FOR O2



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