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Anonymous
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trying to pay phonebill

I have tried 3 times now to pay my bill and you have now turnd my phone off, i asked my bank if they could change bank details and my address they said no you have to put in manually please i am trying to pay can someone help

Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: trying to pay phonebill

Either pay online through My O2 or call customer service and make payment over the phone.

Anonymous
Posts: 0

Trying to pay phonebill

I've tried paying my bill a few times on the phone and online- there's no problem with the card, I don't know why it won't take. It's a different card than what I have registered with, but I can't find a way to update my account or anything. I'm cut off and the automated payment line is of no use.

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: Trying to pay phonebill

You will need to call CS to register the card first http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Trying to pay phonebill

It seems a few people have had this problem lately. Best option is to call them from either a friends phone or a landline.

Anonymous
Posts: 0

Re: Trying to pay phonebill

[ Edited ]

It doesnt say anything that hasn't been said already but heres a link to the 02 support site for bills and payments

 

http://www.o2.co.uk/help/bills-and-payment/managing-your-bill-and-payments#qs