on 06-12-2012 16:05
I have tried 3 times now to pay my bill and you have now turnd my phone off, i asked my bank if they could change bank details and my address they said no you have to put in manually please i am trying to pay can someone help
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on 06-12-2012 16:07
Either pay online through My O2 or call customer service and make payment over the phone.
on 03-10-2014 11:54
I've tried paying my bill a few times on the phone and online- there's no problem with the card, I don't know why it won't take. It's a different card than what I have registered with, but I can't find a way to update my account or anything. I'm cut off and the automated payment line is of no use.
on 03-10-2014 11:59
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 03-10-2014 12:30
It seems a few people have had this problem lately. Best option is to call them from either a friends phone or a landline.
03-10-2014 12:40 - edited 03-10-2014 12:41
It doesnt say anything that hasn't been said already but heres a link to the 02 support site for bills and payments