trying to pay phonebill

[Anonymous]

I have tried 3 times now to pay my bill and you have now turnd my phone off, i asked my bank if they could change bank details and my address they said no you have to put in manually please i am trying to pay can someone help

[jonsie · Accepted solution]

Either pay online through My O2 or call customer service and make payment over the phone.

[Anonymous]

I've tried paying my bill a few times on the phone and online- there's no problem with the card, I don't know why it won't take. It's a different card than what I have registered with, but I can't find a way to update my account or anything. I'm cut off and the automated payment line is of no use.

[MI5]

You will need to call CS to register the card first http://www.o2.co.uk/contactus

[jonsie]

It seems a few people have had this problem lately. Best option is to call them from either a friends phone or a landline.

[Anonymous]

It doesnt say anything that hasn't been said already but heres a link to the 02 support site for bills and payments

http://www.o2.co.uk/help/bills-and-payment/managing-your-bill-and-payments#qs