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Level 1: Joiner
Posts: 2
Registered: ‎11-12-2018
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trying to cancel my old phone data payments!

I bought a new phone a couple months ago while still paying off the contract for this phone in question, I choose to not trade in the phone and I sold it to a friend for more than what O2 would offer me.

 

that was all fine and i kept up with the contract for the two phones, however, the phone has been 100% paid off now but they are still charging me for data for a phone and sim that has not been connected to the internet in 2 months, i have tried to call o2 and got nowhere, the online chat box is never available and is always stuck on ''we are trying to connect you''

 

id prefer not to have to ring o2 again to try to get this settled as I was on the phone for 2 hours last time ( most of witch was spent on hold ) and after that bad experience I'm done with o2's call center.

 

if someone from o2 could get in contact with me about how to cancel these payments it would be greatly appreciated.

 

thank you in advance, Dave

Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: trying to cancel my old phone data payments!

@dave22

The airtime continues after the device plan is paid unless you cancel it.

You must call or write in to O2 to give 30 days notice of airtime cancellation now.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎11-12-2018

Re: trying to cancel my old phone data payments!

no possible way to cancel it online or via email?

Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: trying to cancel my old phone data payments!

No, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)