transferring my number

[Tanya_chalmers]

Hio I would like to cancel my contract as im out of it and I would like to trnasfer my number to me new contract. 

[Anonymous · Accepted solution]

Hi @Tanya_chalmers read this guide to cancelling & get customer service to migrate your number to the new contract 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

https://www.o2.co.uk/contactus

[Bambino]

@Tanya_chalmers Your previous contract would not have stopped unless you canceled it. Please see the guide posted above. Is your new contract with O2 or with another provider? If it's with O2 you will need to speak to customer service to get your number transferred to your new contract. https://www.o2.co.uk/contactus

If you've moved to another provider, you will need a PAC to move your number. https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[EmilieT]

Hi @Tanya_chalmers   Did you get a chance to look at the help posted above? Let us know if you're all set or if you need any further help