transfer rewards balance to pay monthly

[Anonymous]

I moved from pay as you go to pay monthly at the start of january and was told i would have my rewards balance carried over, its not been on any of my bills (just got the 3rd) i have been on webchat and will just keep getting passsed between pay and go and monthly departments or promised on my next bil each month, i got fed up of being tranfered on webchat so phoned last month and was told it would be on this months bill and again it hasnt, how do i get this credit?

[Bambino · Accepted solution]

Webchat is useless. I know you said you phoned, but try phoning on 202 again. You may get lucky and find someone who will help you.

[MI5]

I didn't know you could transfer rewards balances - just credit....?

[Anonymous]

yeah it said on here you get rewards balaance

http://www.o2.co.uk/movetopaymonthly

whens the best time to get through to someone in uk?

[Bambino]

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@MI5 wrote:
I didn't know you could transfer rewards balances - just credit....?

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If you're correct, then why was the OP told he that he could?

[MI5]

According to the link you can

I assume you have transferred your number ? and completed this form http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost

[Tuba_Dave]

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@MI5 wrote:

According to the link you can

I assume you have transferred your number ? and completed this form http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost

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I added my rewards balance againgst my contract bill when I moved over.

It took a few months & a couple of phone calls, but it did happen.

I transferred my old number but didn't fill in any form other than the contract as far as I remember.

[Anonymous]

i got my balance carried over from the pay and go sim just not rewards balance, i wil just have to phone them then

[Anonymous]

I believe the rewards will show on the fourth bill.

[Anonymous]

As long as you've kept your pay and go number heres how it works : Credit on pay and go comes of your balance on your first bill. Any rewards on your pay and go number will be credited to your forth monthly bill.