i am having issues with trying to transfer my number over to my new contract Sim, my soon to be ex wife is not been cooperative, my phone number is under her contract / account. I have my own contact account now and want to use the same phone number that I have always had, but she will not play ball and contact O2 to obtain a transfer of ownership password, O2 will not help as they need her memorable name to do this, which I do not have and she will not tell me what it is. O2 has tried to ring her but she is not responding to the calls. I have messaged again and again. other than now having to change all my contacts with the new number which would take a long time to do. what do i do ? I want to keep my number that I have had and used for over 15 years. its just childish and O2 do not seem to be helping. I am getting quite Stressed now. its my phone, my number but on her account. O2 please help sort this out. its not even a matter of ending a contact early as O2 has agreed to waver this as the contact is nearly done with. i am paying for a phone that is not much good as everyone has my old number.
@stuart53 This is not O2. This is a customer community with no access to anyone's account.
If the account and phone number are in your wife's name, she is the only one who can transfer the number to you. There is nothing O2 can do to force her to give the number up. Sorry to say, but you're just going to have to get her to cooperate.
It's going to be a faff without her direct cooperation but it is doable.
You need to obtain a PAYG sim from another network, personally I'd go with Vodafone.
Then, you need to text for the PAC (as you have the phone) and give the PAC to Vodafone to apply to the new sim you have.
Then once it's transferred the number, text for the PAC again, this time from Vodafone and give it to O2 to put back on your O2 sim card.
Assuming the new contract with O2 is now in your name, you will have complete control over your account and number.
From the sim that has the number on you want to keep, so I guess in your case it will be the old one.