Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎23-08-2018
Accepted Solution

tracking a lost phone when battery is dead

One of the phones on my account has been misplaced. Is there any other way of tracking it to find it other than find my iPhone as the battery is dead and there’s no location on it
Highlighted
Posts: 79,746
Topics: 708
Registered: ‎14-01-2013

Re: tracking a lost phone when battery is dead

[ Edited ]

Hi @Jaysolan 

If it's lost you should report it Guide: Lost or Stolen O2 Device? - How to Report it 

Just be aware once you report it lost O2 will bar it and if you find it later then you will have to ring customer services to lift the bar.

Hope that helps and welcome to the forum Welcome

 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎23-08-2018

Re: tracking a lost phone when battery is dead

Thanks for the welcome and your advice I’ll give it another look before I report it though
Highlighted
Posts: 79,746
Topics: 708
Registered: ‎14-01-2013

Re: tracking a lost phone when battery is dead

I think that's best @Jaysolan . Though just remember if it is lost you should report it within 24 hrs otherwise you will be liable for any costs incurred if it has been found and used by someone else.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 75,808
Topics: 561
Solutions: 3,498
Registered: ‎04-01-2009

Re: tracking a lost phone when battery is dead

I don't know any way of tracking a phone if it's switched off or the battery is flat. No signal no tracking.