topped up my phone for o2 go go go but iv not got my free texts or mins and being charged

[Anonymous]

iv topped my phone up with £20 for my tarrif o2 go go go and im still being charged for making calls and texts?

[Anonymous · Accepted solution]

Are you registered at myo2?

Your probably on the pay and go go tarrif with no allowences, you need to switch to pay and go go £10 or pay and go go £20.

You can do this by.
Online chat: www.o2.co.uk/help
On my O2: www.o2.co.uk/myo2
Calling: 2202.

Hope this helps