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Anonymous
Posts: 0

top up

I topped up with O2 and ended up with a big bundle which i dont need and dont want,I went to the O2 shop the next time,told them i did not want a big bundle,as the phone i was topping up i just used for playing games on,but lo and behold when the top up came through it was yet again a big bundle,it costs a tenner a time and is only active for a month,i can get a years play out of that,any solutions

 

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Posts: 80,288
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: top up

You need to change tariff to big talker.

If you're an existing Pay & Go customer, either

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Anonymous
Posts: 0

Re: top up

thanks jonsie but I just want a straight forward bog standard top up to play games with not to use for phoning people I have another phone for that x
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Posts: 88,035
Topics: 738
Registered: ‎14-01-2013

Re: top up

O2 used to do a basic tariff but not sure it's still available. Look at Giffgaff or tesco. They both run on the O2 network and do offer cheap basic payg tariffs @Anonymous

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Posts: 80,288
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: top up

With that tariff you keep your credit and only need to top up when your credit runs out.

You could also call and request the Basic tariff which is exactly what you need but you need to request it as it isn't advertised.

You might also want to look at giffgaff or Tesco, both run on O2 and both have better p&g options with tariffs exactly for credit only without allowances.

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Anonymous
Posts: 0

Re: top up

wow thanks for the info much appreciated will do that x

 

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Posts: 102,027
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: top up

giffgaff would be your best choice.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,288
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: top up

My thoughts too. O2 must have the worst pay and go tariffs of all the networks.

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Posts: 102,027
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: top up

I guess they want everyone on payg to be with gg so that o2 can just deal with contracts.
It would make sense to move all payg to gg and be done with the poor value tariffs offered by o2 directly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: top up

Hi there,
 
I topped up my phone today with £10.
I am currently on the £10 big bundle package and my previous bundle will run out tomorrow. Now I just checked my credit to make sure the £10 went on and its says that I have now £8.70?? I never went on anything within the time I top up and my data roaming etc is switched off. So I would like to know whats taking my money and for it to be but back on please.
 
Thank you