Solved: top up

Anonymous · ‎23-10-2014

I am pay and go and topped up £15 earlier today. it would appear however that I am not receiving free uk texts

MI5 · ‎23-10-2014

Have you reached your anniversary date yet?
You allowances are only available once a month.
Check in your My O2 for your date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-10-2014

Have you reached your anniversary date yet?
You allowances are only available once a month.
Check in your My O2 for your date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-10-2014

Have you just changed tariff/ If not when is the anniversary date for your allowances?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎24-10-2014

Hi @Anonymous and Welcome to the forum.

You can if you wish speak to Live Chat or Customer Services and change your Anniversary Date so your new allowances start.

http://www.o2.co.uk/contactus

Any remaining allowances will be lost.

O2

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