top-up

[Anonymous]

So i recently set up auto-top up, but got told it wouldn't process so i manually topped up my phone. To then find out the auto-top up worked; so i topped my phone up by £30, i wondered if there was any way i could get £15 back into my bank account; seen as though i am not going to use £30.

thanks x

[perksie · Accepted solution]

You could ring and ask, I've never heard of anyone getting a refund for this, but as you were wrongly advised the top up had failed I think the only thing is to raise a formal complaint:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

[Anonymous]

Thankyou!

[Anonymous]

They've refunded it for me, thanks

[perksie]

That's a result, well done and good service from O2!