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the number you have dialled has not yet been assigned

RobDeed
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Hi.

 

I am using a UK SIM in Spain. Some Spanish numbers I try to call don't connect and I get the spoken message: "the number you have dialled has not yet been assigned".

 

I have dialled the numbers with and without the international dialling code.

 

How do I fix this?

 

Thanks

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MI5
Level 94: Supreme
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@RobDeed 

You can try manually selecting a different roaming network to see if it helps, but if you have been out of the UK for more than 63 days in a 4 moth period, O2 may apply restrictions to your calling and data.

 

If you use our services outside the UK in our Europe Zone for 63 or more days in any four month period and you cannot demonstrate prevailing use and / or presence in the UK this is likely to be deemed to be an unfair use of our services.

 

https://www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RobDeed
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I'm stuck in Spain with pandemic and health complications. A number failed with the same message a few weeks ago, but I can get through to it today. It seems a bit random.

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madasaf1sh
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@RobDeed

Sounds like a problem with the spanish host network for the number you are trying to dial.

Is it a landline or a Mobile?
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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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RobDeed
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Pretty sure it's  landline, mobiles start with 6, but as stated in earlier comment: I'm stuck in Spain with pandemic and health complications. A number failed with the same message a few weeks ago, but I can get through to it today. It seems a bit random.

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madasaf1sh
Level 78: King of Kings
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If its a landline it sounds like a fault with the network you are roaming on. 

Have you tried switching to another network?

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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As already suggested....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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