on 22-08-2017 10:25
on 22-08-2017 10:25
My son was in Italy and returned to UK from 13/7 to 8/8. He then went to France until 25/7 then returned to UK
My bill shows texts from 25/7 to date costing 29.2p each. Is this not supposed to be free or charged at 15p/text?
on 22-08-2017 10:39
on 24-08-2017 16:40
Hello Denise, welcome to the O2 community!
We need more information to help you out
By reading O2 help page My bill is higher than expected here
"Going over your monthly allowance of texts and minutes is the most common reason for an unexpectedly high bill. You might also be charged extra for: making calls, sending texts or using data abroad
Let us know if you find out why, please! It helps us to help others