Solved: test

corina · ‎29-03-2019

Hi I am receiving messages from a weird number 65888 and I am charged for the messages!!! How can I stop them? I tried to send message STOP but I was charged again and no confirmation anyway.
Help please

MI5 · ‎29-03-2019

HI @corina we have community help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and some good advice here also https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Baz · ‎29-03-2019

As this is a Customer to customer forum i would contact o2 https://www.o2.co.uk/contactus They should be able to block stuff like this on you account but may not be able to offer a refund , They may advise who to contact to get a refund

Also this link may help https://community.o2.co.uk/t5/Pay-Monthly/65333/td-p/1199147 I know it not the same number but does have a few help links on it

MI5 · ‎29-03-2019

HI @corina we have community help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and some good advice here also https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎01-04-2019

Good morning @corina, I hope you'll find the above advice helpful, but if you have any further questions please don't hesitate to ask.

Thanks @Baz and @MI5 for the info, and to the forum @corina!

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