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Level 1: Joiner
Posts: 2
Registered: ‎18-03-2019
Accepted Solution

test l.p.

I would like to see if I have been accepted for my contract

Posts: 87,118
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: test l.p.

@Liverpool12344 @You’ll have to call customer service please http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,918
Topics: 545
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Registered: ‎04-01-2009

Re: test l.p.

You would need to call customer service as this is purely a customer community.

O2 Contact

Posts: 1,033
Topics: 8
Kudos: 152
Solutions: 38
Registered: ‎13-07-2008

Re: test l.p.

If you applied directly with O2 in my recent experience they tend to tell you if your credit check has been successful or not as part of the checkout process

 

If you’ve received emails with the refresh agreement and an order confirmation that is usually a good sign.

 

If you applied with a 3rd party you would have to check with them

Level 14: Rising star 
Posts: 694
Registered: ‎22-04-2017

Re: test l.p.

Usually they tell you straight away
Level 1: Joiner
Posts: 2
Registered: ‎18-03-2019

Re: test l.p.

I have had an email of mycare saying that I need to provide bank card and proof of id over the phone but they emailed me with my order number asking to ring up and I rung but sounded dodgey should this happen. 

Posts: 87,118
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: test l.p.

@Liverpool12344 that's an additional identity check - perfectly normal if you're not already known to O2. If they successfully verify your identity, you will be accepted, but not until.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)